Portland Public School

Need IT Help? - We’ve got you covered!

–In the ML Works Helpdesk form, the “Urgent” Priority level is reserved ONLY for requests from members of Administration. Please use “High” or lower when submitting your request.– Master Library Work Orders / MLWorks

Use this site to submit Work Orders to IT. These include, but are not limited to:

• Having equipment installed, tested, and/or repaired in a classroom, such as landline phones, wall outlets, SMART Boards, Projectors, Desktops, and non-Chromebook Laptops. 
• Wired or Wireless Internet problems.
• Support with AimsWeb or Navigate360.
• Support with Securly.
• Requests for URL blocking or unblocking.
• Requesting password resets (if requesting for multiple accounts, please only submit one work order).
• Any support where one needs to input sensitive information.
• If you are unsure which ticket system is the correct one for your needs.

Use the Chromebook dropdown field to submit a ticket for Chromebook hardware and software support. This includes but is not limited to:

• Physical damage to the screen, keyboard, exterior, etc.
• Issues turning the Chromebook on / charging the Chromebook. 
• Freezes and crashes while in use. 
• Errors accessing web-based software or apps such as Clever.

Please DO NOT use this form for the following:

• Inputting sensitive information, such as passwords and/or student records.
• Staff software support.
• Requesting password resets.
• Reporting lost/stolen devices and/or chargers.
• Hardware issues that result in immediate danger to the student(s), such as extreme overheating or a bulging battery. 
• Support with PowerSchool.  (For support with Powerschool, email Holly Russo hrusso@portlandct.us)

If you are unable to access the help desk you need, email us at pitd@portlandct.us & include “Unable to access Help Desk” in the subject line.